BEARPAW footwear is guaranteed against defective materials and workmanship for one year from the date of purchase. If you incur a defect within the first 14 days and you purchased it at a retail store, simply return the product to the retailer with your receipt. After 14 days or if purchased online at https://www.bearpawshoes.co.uk, you can submit a warranty claim and we’ll replace your product free of charge pending our inspection.
We can only process returns and refunds for unopened and/or unused products within 14 days from date of purchase.
In rare cases where irregularity is reported on our products, we would more than happy to replace the irregular/defective product. Kindly please provide us the details and the unique batch identifier code shown on the label of our product, so we can report the inconsistency/defect to our logistics division. If possible at all, kindly please send us pictures of the irregular product as well.
To return a product, send us an e-mail at firstname.lastname@example.org. Please let us know why you are returning the product, the order number, and the number of products that needs to be returned.
When a return is confirmed, we will deliver instructions on how to arrange the return shipment via email. Please note that you can only return products that were directly purchased from webshop at:
United Kingdom bearpawshoes.co.uk
Refunds for returned products are processed via the same method that was used to purchase the product.